Applying Human Factors to Improve Safety, Quality, and Performance

Human factors are a critical contributor to safety events, quality escapes, and operational inefficiencies across aviation organisations. A practitioner-level understanding enables organisations to move beyond awareness and apply structured methods to identify human factor risks, manage error, and improve system resilience.

Henning Aviation’s Human Factors and Error Management Practitioner – 2 Day Course is designed for personnel responsible for applying human factors principles in operational environments. The course provides practical tools and techniques to analyse human performance, manage error, and embed effective defences within quality and safety systems.

Course Outline:

Review of human factors principles and regulatory expectations

Human performance, limitations, and workload management

Error types, violations, and contributing factors

Human factors analysis techniques and models

Error management strategies and organisational defences

Communication, teamwork, leadership, and decision-making

Fatigue, stress, and environmental influences

Human factors in maintenance, production, and quality activities

Integrating human factors into QMS, SMS, and compliance systems

Developing and sustaining a just and reporting culture

Learning Outcomes:

By the end of this course, participants will be able to:

Apply human factors principles in operational and management activities

Identify and analyse human factor risks and error pathways

Implement practical error management strategies and controls

Support just culture, reporting, and continuous improvement

Integrate human factors considerations into audits, investigations, and corrective actions

Benefits of the Course:

Practical, application-focused training delivered by aviation specialists

Real-world scenarios and exercises relevant to aviation operations

Supports compliance with UK CAA, EASA, and customer expectations

Builds internal capability to manage human factor risk effectively

Essential for supervisors, quality, safety, and compliance personnel